Your Data, Protected.

Privacy Policy

Last Updated: August 19, 2026

Brrikkho respects your privacy and is committed to explaining clearly how we collect, use, share, store, and protect information connected with your use of https://brrikkho.com and our related services. This Privacy Policy applies to our Website, online store, customer-support channels, order and delivery services, marketing communications, and related digital features.

In this Policy, “Brrikkho,” “we,” “us,” and “our” refer to the Brrikkho business that operates the Website. By using the Website, creating an account, placing an order, contacting us, subscribing to marketing communications, or otherwise providing information to us, you acknowledge this Privacy Policy. Where consent is required, we will request it separately and will not treat this Policy alone as consent to every type of processing.

1. Information We Collect

We collect information that you provide directly, information generated when you use the Website, and information received from service providers involved in operating our business.

1.1 Account and Contact Information

When you create an account, contact us, subscribe to our newsletter, submit a support form, use live chat, or participate in a promotion, we may collect your name, email address, phone number, account login details, communication preferences, and the contents of your message.

1.2 Order and Delivery Information

When you place an order, we may collect the Products ordered, order value, order number, billing information, delivery address, recipient name, recipient phone number, delivery instructions, gift message, order status, tracking details, replacement or guarantee claim information, and related customer-service records.

If you send a plant-damage or guarantee claim, we may collect photographs, videos, packaging images, shipping labels, and other evidence needed to review and resolve the claim. Please do not include unnecessary personal information in photographs or documents that you send to us.

1.3 Payment Information

Payments may be processed through third-party payment gateways, banks, mobile financial services, or other payment providers, such as SSLCommerz, bKash, Nagad, or providers displayed at checkout. We may receive transaction identifiers, payment status, payment method, masked card or wallet information, refund status, and fraud-screening information.

Unless expressly stated otherwise, Brrikkho does not store complete card numbers, mobile-wallet PINs, passwords, or OTPs on its own servers. Sensitive payment information is handled by the relevant payment provider under its own terms and privacy policy. You should never send a PIN, OTP, password, or complete card number to Brrikkho by email, chat, or social media.

1.4 Communications and User Content

If you post a product review, submit a photograph, send a question, provide feedback, or communicate with us through email, chat, social media, or a form, we may collect and retain that content together with the information needed to respond. If you submit a review or photograph for publication or marketing use, the applicable permission and rights terms are described in our Terms of Use.

1.5 Device, Log, and Usage Information

When you visit or use the Website, our hosting, security, analytics, and operational systems may automatically receive information such as your IP address, browser type, operating system, device type, language, referring page, pages viewed, search terms used on the Website, approximate location derived from IP address, date and time of access, clicks, cart activity, and technical error information.

We use this information to maintain security, diagnose technical problems, understand how the Website is used, improve the customer experience, and measure the performance of our products and communications.

1.6 Cookies and Similar Technologies

We may use cookies, local storage, pixels, tags, and similar technologies. These technologies may be used for the following purposes:

Essential Technologies

These technologies help keep the Website operating, maintain user sessions, remember cart contents, support checkout, prevent fraud, and protect account security.

Preference Technologies

These technologies help us remember your language, display preferences, delivery preferences, and other choices.

Analytics Technologies

These technologies help us understand Website traffic, page performance, customer interest in Products, and technical issues.

Marketing Technologies

Where such tools are actually used, these technologies help us measure marketing campaigns, support relevant communications, and understand whether marketing messages are opened or acted upon.

You can manage cookies through your browser or device settings. Disabling essential cookies may prevent cart, account, checkout, or other Website features from working correctly.

2. How We Use Information

We use information only for legitimate business and service purposes, including the following:

1.To create and manage customer accounts.

2.To process, confirm, pack, ship, track, replace, and support orders.

3.To communicate with you about orders, payments, delivery, cancellations, refunds, returns, guarantees, and security matters.

4.To respond to questions, complaints, support requests, reviews, and partnership inquiries.

5.To verify payment, prevent fraud, protect the Website, and investigate misuse or security incidents.

6.To provide the 7-Day Guarantee, review plant-damage claims, and improve packaging and delivery practices.

7.To send plant-care information, restock alerts, newsletters, discounts, or promotional messages where you have opted in or where such communication is otherwise permitted by applicable law.

8.To understand Website usage, improve design, evaluate products, plan inventory, and measure business performance.

9.To comply with applicable law, lawful requests, court orders, regulatory requirements, tax obligations, accounting requirements, and recordkeeping duties.

10.To protect the rights, property, safety, and legitimate interests of Brrikkho, our customers, delivery partners, payment providers, employees, and other persons.

11.To conduct a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable law and appropriate safeguards.

We will not use personal information for a materially different purpose without providing an appropriate notice or obtaining consent where required.

3. Consent and Choice

For personal information collected through digital commerce, Brrikkho should tell you why the information is being requested, where it will be stored, how it will be processed, and how it will be used. Where required, we will request your prior permission through a clear notice, checkbox, or other affirmative action. Optional marketing consent should be separate from consent required to process and deliver an order.

You may withdraw consent for optional processing at any time. Withdrawal will not affect processing that was already carried out lawfully before withdrawal, and it may not stop processing required to complete an order, comply with law, maintain records, prevent fraud, or resolve a dispute.

You may opt out of promotional email by using the unsubscribe link in the message. You may opt out of promotional SMS by replying “STOP” or following the instructions in the message. Transactional communications, such as order confirmations, payment notices, delivery updates, security alerts, and guarantee-related communications, may still be sent when necessary to provide the service.

4. When We Share Information

Brrikkho does not sell or rent personal information. We may share information only when reasonably necessary for the purposes described in this Policy, including the following categories of recipients:

4.1 Service Providers

We may share necessary information with hosting providers, website and software providers, payment gateways, banks, mobile financial services, delivery and courier partners, customer-support platforms, email and SMS providers, analytics providers, fraud-prevention services, and professional advisers. These providers may process information only to provide services to Brrikkho and should be subject to appropriate confidentiality and security obligations.

For example, a delivery partner may need your name, phone number, delivery address, order details, and delivery instructions. A payment provider may need transaction and payment information to authorize or complete the payment.

4.2 Business Partners and Independent Sellers

If a Product is supplied or shipped by an independent nursery, artisan, brand, or other partner, we may share the information reasonably necessary to fulfil the order, provide delivery, handle support, or manage a replacement or guarantee claim. Brrikkho should identify such partner arrangements clearly on the relevant Product page or order information where applicable.

4.3 Legal, Regulatory, and Safety Disclosures

We may disclose information where required or permitted by applicable law, lawful government request, court order, regulatory process, tax requirement, investigation, or other legal obligation. We may also disclose information where reasonably necessary to detect fraud, enforce our Terms of Use, protect a person’s safety, or protect the rights and property of Brrikkho or others.

4.4 Business Transfers

If Brrikkho is involved in a merger, acquisition, restructuring, investment, financing, sale of assets, or transfer of business operations, personal information may be transferred as part of that transaction. We will take reasonable steps to require the receiving party to handle the information consistently with applicable law and this Policy.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, guarantees, refunds, fraud prevention, dispute resolution, accounting, tax, legal compliance, and business recordkeeping.

Transaction, order, payment, delivery, complaint, and business records may need to be retained for at least six years where required by applicable law, digital-commerce guidance, tax rules, accounting requirements, or a lawful request. Other information may be deleted, anonymized, or securely destroyed when it is no longer required, subject to technical backups, legal holds, unresolved disputes, and legitimate security requirements.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. These may include access controls, account restrictions, secure connections, payment-provider security, password protections, monitoring, backups, and procedures for handling suspected incidents.

No internet transmission, website, device, or storage system is completely secure. You are responsible for using a strong password, keeping login information confidential, logging out of shared devices, and notifying us promptly if you suspect unauthorized access to your account or personal information.

If we become aware of a personal-information incident that requires notification under applicable law, we will take reasonable steps to investigate, contain, remediate, and provide any required notice to affected persons or authorities.

7. International and Cross-Border Processing

Brrikkho is based in Bangladesh, but some technology, payment, analytics, communications, hosting, or other service providers may process information in Bangladesh or another country. Where personal information is transferred outside Bangladesh, we will take reasonable steps to use appropriate contractual, technical, or organizational safeguards and to comply with applicable law.

8. Children and Minors

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A person under 18 must not place an order or enter into a purchase transaction without the knowledge and authorization of a parent or legal guardian.

If you believe that a child has provided personal information to us, contact us at the address below. We will review the request and take reasonable steps to delete the information where we are legally permitted and required to do so.

9. Your Requests and Privacy Choices

Subject to applicable law, you may contact us to request information about the personal information we hold about you, correction of inaccurate information, deletion or restriction of information where appropriate, withdrawal of optional marketing consent, or an explanation of how your information is used.

To protect customer accounts and prevent unauthorized disclosure, we may need to verify your identity before processing a request. Some information may need to be retained or may not be deleted immediately if it is required for an active order, refund, guarantee claim, legal obligation, fraud prevention, security, tax, accounting, or dispute resolution.

To submit a privacy request, contact info@brrikkho.com with the subject line “Privacy Request.” Please include your name, contact details, the nature of your request, and sufficient information for us to identify the relevant account or transaction. We aim to acknowledge requests within a reasonable time and will respond according to applicable law and the complexity of the request.

10. Third-Party Websites and Services

The Website may contain links, plug-ins, payment features, social-media features, delivery tools, or other services operated by third parties. This Privacy Policy does not apply to the privacy practices of those third parties. Review their own terms and privacy policies before providing information through their services.

11. Marketing, Reviews, and User Content

If you voluntarily submit a review, photograph, video, testimonial, or other content, Brrikkho may use it according to the permission and license described in our Terms of Use. Do not include another person’s private information, payment information, identification document, or image without appropriate permission.

We may use aggregated or de-identified information for analytics, product planning, service improvement, reporting, and business purposes. We will not knowingly use de-identified information to identify you again except where permitted by law for security or operational purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our business, technology, data practices, service providers, or legal obligations change. We will update the “Last Updated” date when changes are posted. If a change materially affects how we use personal information, we will provide a more prominent notice or request consent where required by applicable law.

13. Contact Us

For questions, complaints, requests, or concerns about this Privacy Policy or the handling of personal information, contact us through the following channels:

Brand: Brrikkho

Website: https://brrikkho.com

Email: info@brrikkho.com

Phone: +880 1886628489

Business Address: Agargaon, Dhaka

Privacy Requests: Email info@brrikkho.com with the subject line “Privacy Request”

Customer Support and Complaints: https://brrikkho.com/contact.php

If you are not satisfied with our response, you may pursue any complaint or remedy available under applicable law, including contacting the relevant consumer-protection or regulatory authority in Bangladesh.

Copyright 2026 - Brrikkho. All rights reserved.